Contact Us
A one-stop resource for Member and Provider contact information.
Please be advised that due to COVID-19 (novel coronavirus) and as a public health measure, we are not able to support walk-in member inquiries at this time. We apologize for the inconvenience. Please contact Member Services if you need assistance.
| Plan Type | Contact Information | |
|---|---|---|
| MassHealth |
Member Services Closed Thursdays from 2:30 p.m. to 3:30 p.m. |
888-566-0010 (English and other languages) 888-566-0012 (Spanish) 711 (TTY) MemberQuestions@bmchp.org |
| Nurse Advice Line (24/7): |
800-973-6273 | |
| Mental Health/Substance Abuse Line (24/7): |
888-217-3501 |
|
| Vision Services Plan (VSP): |
800-877-7195 711 (TTY) |
|
| MassHealth Customer Service: Monday-Friday 8:00 a.m. to 5:00 p.m. |
800-841-2900 800-497-4648 (TTY) |
|
| ConnectorCare / Qualified Health Plan |
Member Services Closed Thursdays from 2:30 p.m. to 3:30 p.m. |
855-833-8120 |
| Nurse Advice Line (24/7): |
866-763-4695 |
|
| Mental Health/Substance Abuse Line (24/7): |
877-957-5600 |
|
| Vision Services Plan (VSP): |
800-877-7195 711 (TTY) |
|
| Massachusetts Health Connector Customer Service Monday-Friday 8:00 a.m. to 6:00 p.m. |
877-MA-ENROLL 877-623-7773 (TTY) |
|
| Senior Care Options | Visit SeniorsGetMore.org for the most up-to-date contact information | |
| Other Questions? | ||
| Pharmacy | Email: Pharmacym@bmchp.org |
|
| Website |
Email: Webmaster@bmchp.org |
|
| Topic | Contact Info |
|---|---|
| Provider Relations |
Call: 888-566-0008 or your Provider Relations representative Email: providerinfo@bmchp.org Fax: 1-617-897-0830 |
| Utilization Review |
Call: 888-566-0008 during business hours Fax: 617-897-0801 after business hours |
| Portal | Register for a login using our Provider Self-Service Portal |
| NPI | Email: NPI@bmchp.org |
| Pharmacy/Formulary |
Visit: bmchp.org/pharmacy Call: 888-566-0008 Email: sco.pharmacy@bmchp.org (Senior Care Options) pharmacym@bmchp.org (For all other plans) |
| Behavioral Health Providers | Visit: Beacon Health Strategies Call: 866-444-5155 |
| DMEPOS - Medical Equipment and Supply |
Visit: Northwood, Inc. Call: 866-802-6471 |
| Radiology Providers | Visit: eviCore (formerly MedSolutions) Call: 866-802-6471 |
General BMC HealthNet Plan Information
| Office Address |
BMC HealthNet Plan 529 Main Street Suite 500 Charlestown, MA 02129 |
| Main Phone | 1-617-748-6000 |
Do you have questions about becoming a member?
Individuals: Call 800-792-4355 or email HelpMeApply@bmchp.org
Employers: Plan Information or email DirectSales@bmchp.org.
Members, Providers, Employees, Contractors, and Subcontractors
To ask about or report fraud and abuse: Call 888-411-4959. Individuals may call BMC HealthNet Plan’s hotline to anonymously report any privacy breaches or concerns about the use and disclosure of a member's protected health information. This hotline is operated by an outside vendor, which uses a toll-free, non-traceable number. The hotline is available 24 hours a day, 7 days a week.
Please Note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For secure communication, please register or login to the member portal or provider portal.