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A one-stop resource for Member and Provider contact information.

Plan Type Contact Information

Member Services
Monday-Friday 8:00 a.m. to 6:00 p.m.

Closed Thursdays from 2:30 p.m. to 3:30 p.m.

888-566-0010 (English and other languages)
888-566-0012 (Spanish) 
711 (TTY)
Nurse Advice Line (24/7):
Mental Health/Substance Abuse Line (24/7):  
Vision Services Plan (VSP): 
711 (TTY)
MassHealth Customer Service:
Monday-Friday 8:00 a.m. to 5:00 p.m.
800-497-4648 (TTY)
ConnectorCare / Qualified Health Plan

Member Services
Monday-Friday 8:00 a.m. to 6:00 p.m.

Closed Thursdays from 2:30 p.m. to 3:30 p.m.                                       

711 (TTY)
Nurse Advice Line (24/7)
Mental Health/Substance Abuse Line (24/7):
Vision Services Plan (VSP)
711 (TTY)
Massachusetts Health Connector Customer Service
Monday-Friday 8:00 a.m. to 6:00 p.m.
877-623-7773 (TTY)

Senior Care Options Visit for the most up-to-date contact information
 Other Questions?
Pharmacy Email:
Topic Contact Info 
Provider Relations  Call: 888-566-0008 or your Provider Relations representative
Fax: 1-617-897-0830
Utilization Review Call: 888-566-0008 during business hours
Fax: 617-897-0801 after business hours
Portal Register for a login using our Provider Self-Service Portal
NPI Email:
Pharmacy/Formulary Visit:
Call: 888-566-0008
Email: (Senior Care Options)
    (For all other plans)
Behavioral Health Providers Visit: Beacon Health Strategies
Call: 866-444-5155
DMEPOS - Medical Equipment and Supply
Visit: Northwood, Inc.
Call: 866-802-6471
Radiology Providers Visit: eviCore (formerly MedSolutions)
Call: 866-802-6471

General BMC HealthNet Plan Information 

Office Address  BMC HealthNet Plan
529 Main Street
Suite 500
Charlestown, MA 02129
Main Phone 1-617-748-6000

Do you have questions about becoming a member?

Individuals: Call 800-792-4355 or email

Employers: Plan Information or email

Members, Providers, Employees, Contractors, and Subcontractors

To ask about or report fraud and abuse: Call 888-411-4959. Individuals may call BMC HealthNet Plan’s hotline to anonymously report any privacy breaches or concerns about the use and disclosure of a member's protected health information. This hotline is operated by an outside vendor, which uses a toll-free, non-traceable number. The hotline is available 24 hours a day, 7 days a week.

Please Note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For secure communication, please register or login to the member portal or provider portal.

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